By making a booking you are agreeing to be bound by the terms and conditions set out below.

Definitions

The following terms will be found in these terms and conditions:

Consignment : A parcel or a group of parcels sent to a single address.
Consignee / Receiver / Recipient : The person who is receiving the consignment.
Shipping Labels: The documentation placed on the parcel.
Third Party - The order placed through JustParcels.com utilising the account that JustParcels.com has with the carrier.
Working Day - Monday to Friday from 9am to 5.00pm, excluding public and bank holidays.

Obligation to our customers

JustParcels.com will arrange collection and delivery of consignments via a third party carrier.

JustParcels.com do not come into direct contact with the consignments but arrange the shipment through one of the carriers with whom it has a contract..

The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large.
In addition JustParcels.com has the right to refuse any order/user from our system.

All queries and claims must be directed through JustParcels.com who will then contact the relevant carrier on the sender?s behalf. If the carrier is contacted directly, JustParcels.com may not be able to assist you with your query at a later date.

If your collection fails you must contact JustParcels.com and request an alternative collection time which will be booked as soon as possible or at another convenient time.

JustParcels.com can only delivery to a full street address.
JustParcels.com cannot deliver to a PO Box. If a consignment is collected and returned for this reason, no refund will be given.

Hard copy Proof Of Delivery will be charged at ?3.00 per item.

Payment

Each payment covers ONE delivery of ONE parcel only.

Payment is taken by our automated system at the end of your order.

UK Mainland Areas Not Covered

 UK Mainland delivery does not include the following areas:
Northern Ireland, Scottish Highlands and Islands, Isle of White & Isle of Man.

Additionally the following postcodes:
PH19-PH44, PH49, PH50, PA20-PA88, KA27-KA28, all HS, IV, KW & ZE are not covered by this service.

Package Details

There are strict requirements to the size and weight of your package.If they exceed the stated maximums your parcel will be refused by the driver. If your parcel is refused, you will not be entitled to a refund. If your parcel is collected and it is then deemed to be over the weight or size limit an administration charge of up to ?35 may be levied.

Maximum weightMaximum Dimensions
30kg, 150cm length, 0.23m³ volume

All parcels must be securely packaged and clearly labelled with the delivery address prior to collection.

Prohibited Items & Items with limited liability

Please check our Prohibited Items list. If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.

Please note justparcels.com's booking system is automated by computer software. JustParcels.com staff are unable to monitor what is being shipped. It is the customers responsibility to either read the terms and conditions or enquire directly to check if a  parcel is acceptable.

The following items are prohibited from being shipped:

Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No liability cover or guarantees whatsoever will apply to these items. If in any doubt of the following restrictions please do not hesitate to contact us to query a consignment you need to ship.

The following items can be shipped but with limited liability:

Any of these items being sent will be subject to limited liabilty. No claim for damage will be accepted. Only claims for loss will be considered, subject to packaging guidelines.

Musical Instruments must be shipped in recommended hardcases with padded lining, and then boxed if you don't want the case to become scratched. e.g A guitar being sent in a soft case will not be covered by insurance for damage.

To comply with strict regulations JustParcels.com will not carry any substances classified as dangerous in the latest edition of the Civil Aviation Organisation's Technical Instructions.

There are nine hazard classes which cover these and the examples quoted below must not be taken as full lists of all dangerous goods. JustParcels.com will not accept other materials and products that may be hazardous to handling staff.

Dangerous goods are defined as those goods which meet the criteria of one or more of the nine UN hazard classes. These classes relate to the type of hazard and are detailed below. All dangerous goods are prohibited.

Class One: Explosives Definition: Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. All explosives are prohibited. Examples: Nitroglycerine; Fireworks; Blasting caps; Christmas Cracker Snaps; Igniters; Fuses; Flares; Ammunition, etc.

Class Two: Gases compressed, liquified or dissolved under pressure. Definitions: Permanent gases which cannot be liquified at ambient temperatures; liquified gases, which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.

Class Three: Flammable Liquids Definition: Liquids, mixtures of liquids, or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5? C is prohibited. Examples: Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents, etc.

Class Four: Flammable Solids Definition: Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes, or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously. Examples: Matches (any type inc. safety); Calcium Carbide; Cellulose Nitrate products; Metallic Magnesium; Nitro-cellulose based film; Phosphorous; Potassium; Sodium; Sodium Hydride; Zinc Powder; Zirconium Hydride, etc.

Class Five: Oxidising Substances and Organic Peroxides Definition: Though not necessarily combustable themselves, these substances may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and be injurious to health. Examples: Bromates; Chlorates; Components of Fibreglass repair kits; Nitrates; Perchlorates; Permangamates; Peroxides, etc.

Class Six: Toxic (Poisonous) and Infectious Substances, Other Medical Substances. Definition: Substances liable to cause death or injury if swallowed or inhaled, or by skin contact. All toxic substances are prohibited. Examples: Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious substances containing micro-organisms or their toxins which are known to cause (or are suspected of causing) disease; Mercury; Mercury Salts; Mustard Gas; Nitrobenzine; Nitrogen Dioxide; Pesticides; Rat Poison; Serum; Vaccines, etc. Pathogens in Risk Group 4 and selected Risk Group 3 pathogens listed in Schedule 9, part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. Examples: Clinical, environmental and medical waste; Ebola; Foot and Mouth disease.

Class Seven: Radioactive Material Definition: All materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisation's Technical Instructions. Examples: Fissile Material (Uranium 235,etc.); Radioactive Waste Material; Uranium or Thorium Ores, etc.

Class Eight: Corrosives Definition: Substances which can cause severe damage by chemical action to living tissue, other freight, or the means of transport. All corrosive substances are prohibited. Examples: Aluminium Chloride; Caustic Soda; Corrosive Cleaning Fluid; Corrosive Rust Remover/ Preventative; Corrosive Paint Remover; Electric Storage Batteries; Hydrocloric Acid; Nitric Acid; Sulphuric Acid, etc.

Class Nine: Miscellaneous Dangerous Goods Definition: Substances which present dangers not covered elsewhere. Examples: Asbestos; Dry Ice (solid carbon dioxide); Magnetised Material with a magnetic field strength of 0.159 A/m or more at a distance of 2.1m from the outside of the parcel.

Collection & Delivery

All booking information is recorded as per the customers instructions when completing the booking form online. The customer will have a choice of various collection windows to choose from, please note that this time slot is not guaranteed. If the collection does not happen within the time slot allocated it is the customers responsibility to inform JustParcels.com via email of a failed collection. JustParcels.com will then endeavor to rearrange collection which is convenient to the customer.

JustParcels.com can only deliver to a full street address.
JustParcels.com cannot deliver to a PO Box or BFPOs. If a consignment is collected and returned for this reason, no refund will be given.

Collections & Deliveries are made on Working days only. Saturday deliveries are optional at an extra cost, this option is available during booking.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect. Collection will be made at anytime between 0800-1800 Monday-Friday (excluding Bank Holidays) JustParcels.com CANNOT GUARANTEE A SPECIFIC COLLECTION TIME.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a re delivery is necessary.

Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customers responsibility to inform JustParcels.com, JustParcels.com will then re book for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.

In the event the recipient is not at the delivery address when the driver delivers they will either leave with a neighbour or return the parcel to the depot. Some of the carriers JustParcels.com use may leave a calling card advising of the action that has been taken, but this is not guaranteed.

Third Party Collections / Three Way Collections / Freight Forward Collections where the customer is arranging a collection from a remote address: It is the customers responibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer may incur a surcharge of up to 100% of the original shipping charge if an attempted collection is made from a third party address. 

Customs Clearance

You are pre paying for the postage charges of your consignments only. JustParcels.com has no control over any customs queries or charges that may arise.

Customs charges must be paid in addition by the sender or receiver before delivery is made. JustParcels.com reserve the right to pass these charges directly on to the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.

Surcharges

By entering the weight and dimensions of your consignment(s) you are pre paying for the postage. If the consignment is heavier or larger, the additional weight will be charged to the customer with an administration charge of ?5 + VAT. Additional charges will be confirmed in writing.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

The automated system books and charges for the delivery. If the consignment/s has to be returned then the return charge is chargeable.

You are pre paying for the postage charges. Any Customs charges will be passed on in addition should they arise.

JustParcels.com may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss

Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Please check our Prohibited items list.

In respect of a late delivery the customer may claim a refund of the consignment charges paid for the service selected:
Guaranteed services 50% refund
Non guaranteed (estimated) services 25% refund

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Your consignments must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.

Any item sent through our service must be able to withstand a short drop. Fragile items should not be sent though our services. Any claim for an item that is damaged with the outside packaging intact will be declined because the internal packaging will not have been sufficient to protect the product.

The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.

If the box or packaging is clearly damaged on delivery, it is of paramount importance that the recipient signs receipt as 'DAMAGED' otherwise any claim for damage will be refused. 

All claims must be brought to our attention within 10 days of receipt. Please state any tracking number and a detailed description of the claim/complaint. The claims process can take 4?8 weeks and all decisions are made at the sole discretion of the carrier.

Liability & Claims

Each service comes with a limited amount of Transit cover. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.

Transit cover applies to per consignment only and not per parcel within a multiparcel consignment.

In the event of a claim, a cost invoice will be needed to prove the value of the consignments and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected. 

If the item is not correctly labelled, the claim will be rejected.

Please check our Prohibited items list to see if you are able to make a claim.

Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

Liability

The person placing the order is responsible for the information entered. JustParcels.com will not be held responsible for wrong information that is entered and no refunds will be given in this instance.

You are prepaying for the postage charges and JustParcels.com applies these charges on your behalf to our account with the relevant carrier. JustParcels.com are not liable for any customs charges that may arise.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with JustParcels.com.

Loss or damage under the following conditions will not be covered:

JustParcels.com will deal with the person who placed the order only.

Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. JustParcels.com will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Complaints

JustParcels.com aim to provide outstanding customer service. If you have any complaint about the service you have received, please contact us.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.